Privacy-statement

Privacy Statement for Webshop Wolhobby.nl
Last updated: February 9, 2025

We value your privacy and process your personal data with the utmost care and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR). This privacy statement explains what data we collect, why we do so, and how we protect your information.

1. Who are we?
Webshop Name: Wolhobby.nl
Address: Ooievaarshof 23
Postal Code and City: 3862KP Nijkerk
Chamber of Commerce: 32114526
Email: webwinkel@wolhobby.nl
This privacy statement applies to all services of Wolhobby.nl.

2. What personal data do we collect?
In order to process and deliver your order, we need at least the following data:
• Name (first and last name)
• Address details (street name, house number, postal code, city, country)
• Contact details (email address, phone number)
• Payment details (bank account number, payment method)

When you contact us via email, chat, or social media, we may also process the personal data you share with us.

3. Purposes and Legal Grounds
We process your personal data solely for the following purposes:

1. Execution of the agreement (shipping and delivery of orders)
   • Legal ground: Performance of the contract.
2. Communication (e.g., providing information about your order or answering inquiries)
   • Legal ground: Performance of the contract or legitimate interest.
3. Administration and invoicing
   • Legal ground: Legal obligation (e.g., tax retention requirement) and performance of the contract.
4. Customer service and complaint handling
   • Legal ground: Performance of the contract and legitimate interest.

We do not use your personal data for other purposes, such as marketing or newsletters, unless you explicitly and unambiguously give consent.

4. Sharing of Personal Data with Third Parties
We only share your personal data with third parties if necessary to fulfill the agreement or to comply with a legal obligation. This includes:
• Delivery and courier services: to deliver your order.
• Payment services: to process your payment.
• IT service providers (hosting, website management): for system support.
• Accountants and/or bookkeepers: for our financial administration (if necessary).

With companies that process your data on our behalf, we enter into data processing agreements to ensure the same level of security and confidentiality of your data.

5. Security
We take appropriate security measures to prevent misuse, loss, unauthorized access, and other unwanted actions regarding personal data. We ensure that, where possible, personal data is encrypted and that our systems are up-to-date and equipped with the proper security software.

6. Retention Periods
We do not store your personal data longer than strictly necessary for the purposes for which your data is collected, or as long as required by law.
• Order data: retained for the duration of the legal (tax) retention period (7 years).
• Contact data: retained as long as necessary for handling your inquiry or complaint.

7. Cookies
Our webshop uses a limited number of cookies that are necessary for the functioning of the website (e.g., remembering your shopping cart). We do not use tracking cookies without your consent. If we wish to use other types of cookies in the future (e.g., for analytics or marketing), we will inform you and request consent where necessary.

8. Rights of Data Subjects
You have the following rights regarding your personal data:

1. Right to access: You may request to know which personal data we hold about you.
2. Right to rectification: You can request the correction of inaccurate or incomplete data.
3. Right to erasure ("right to be forgotten"): You can request us to delete your personal data if we no longer need it for the purposes for which it was collected or if there is no legal basis to retain it.
4. Right to restriction of processing: You may request us to temporarily restrict the processing of your personal data.
5. Right to object: You may object to the (further) processing of your personal data due to special personal circumstances.
6. Right to data portability: You can request us to transfer your personal data to you or another organization.

For all these requests, you can contact us at: webwinkel@wolhobby.nl. We will respond to your request within one month at the latest.

9. Complaints
If you have a complaint about the use of your personal data, please contact us first. If you cannot resolve the issue with us, you have the right to lodge a complaint with the supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl/

10. Changes to this Privacy Statement
We reserve the right to change this privacy statement from time to time. We therefore recommend that you consult this statement regularly. The most current version will always be published on our website.

Contact Details:
Wolhobby.nl
Ooievaarshof 23
3862KP Nijkerk
Email: webwinkel@wolhobby.nl

If you have any questions or comments about this privacy statement, please contact us via the email address above.